Grievance Procedure

It is the policy of Fisher County Hospital District not to discriminate on the basis of race, color, national origin, sex (including pregnancy, sexual orientation, and gender identity), age, or disability. Fisher County Hospital has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 1557 of the Affordable Care Act (42 U.S.C. § 18116) and its implementing regulations at 45 C.F.R. pt. 92, issued by the U.S. Department of Health and Human Services. Section 1557 prohibits discrimination based on race, color, national origin, sex (including pregnancy, sexual orientation, and gender identity), age, or disability in certain health programs and activities. Section 1557 and its implementing regulations may be examined in the office of the Grievance Coordinator who has been designated to coordinate the efforts of FCHD to comply with section 1557.

We encourage you or your representative to first speak to your primary care provider or supervisor. If there are billing issues, please contact billing.

If you or your representative feel as though the issue cannot be handled informally, please reach out to our Grievance Coordinator to file a patient grievance.

1. Contact the Grievance Coordinator at FCHD (325) 725-2256 (Ext 222) during normal business hours (or)

2. After hours, please leave a message by phone, or send an email at grievance@fishercountyhospital.com

Any person who believes someone has been subjected to discrimination based on race, color, national origin, sex (including pregnancy, sexual orientation, and gender identity), age, or disability may file a grievance under this procedure. It is against the law for Fisher County Hospital District to retaliate against anyone who opposes discrimination, files a grievance, or participates in the investigation of a grievance. To lodge a complaint with the Texas Department of State Health Services, call 1-888-973-0022.

FCHD encourages all patients to express all concerns or complaints. This will assist in resolution, identifying patterns, and improving the overall care and service provided by FCHD. No discrimination for voicing concerns or change of care provided by FCHD will be affected.

If the patient chooses to, they may file a grievance with:

U.S. Department of Health and Human Services: 200 Independence Avenue, SW, Room 509F, HHH Building, Washington D.C. 20201

To lodge a complaint with the Texas Department of State Health Services, call 1-888-973-0022. (You may contact the state agency directly, regardless of whether you have first used the FCHD grievance process.)

To submit a written complaint:

Customer Service Representative, Texas Department of State Health Services
P.O. Box 149347
Austin, Texas 78756
Email: customer.service@dshs.state.tx.us
To fax a complaint, call 1-512-834-6653